The Olsen Way Promise
Everything we do is carefully considered to ensure our guests have the most wonderful cruise experience possible. We are so confident you will enjoy the way we cruise, that we make you a promise. If after a couple of days on board you find that it is not right for you, we will fly you home at our expense from the next available port and your cruise fare will be refunded in full.
(Please ensure you read our full terms & conditions below before booking)
Fred. Olsen Cruise Lines is proud to be a member of ABTA (Association of British Travel Agents) – our membership number is W0637. It is our duty to maintain a high standard of service to you by ABTA’s Code of Conduct. ABTA can provide assistance and advice regarding all aspects of your travel arrangements. Further information is obtainable at www.abta.com
Flights are ATOL-protected by the UK’s Civil Aviation Authority (Fred. Olsen’s ATOL number is 5016). More information on this can be found in our booking conditions. Please ask us to confirm what protection applies at the time of your booking.
Terms & conditions
The Olsen Way Promise excludes Party Nights and cruises for 4 or less nights. The promise only applies to Bookings made for departures more than 12 weeks ahead. The Olsen Way Promise only applies to Passengers who have contracted with FOCL and excludes cruises on vessels operated by FOCL but booked through third Party operators. Should you wish to invoke the Olsen Way Promise, you will need to inform Guest Relations within 48 hours of the Vessel's departure from the original port of embarkation at the latest. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs.