Our Awards

Fred. Olsen Digital Team receiving the Award for Best Travel Website of the Year
Fred. Olsen Digital Team receiving the Award for Best Travel Website of the Year

Here at Fred. Olsen Cruise Lines, it's all about the people, and we take great care to ensure that they are at the heart of everything we do. We’re proud to be an award-winning cruise line, voted for by those who are the best judges of how we’re doing - our guests and travel industry experts!

We’re delighted that the hard work and dedication of our teams, both on board and ashore, has been recognised through many awards in recent years and we’d love your support to help us bring even more home.

Travel Awards Timeline

2024

2024 Awards:

  • Favourite Specialist Cruise Line - Wave Awards 
  • Gold award for 'Best Customer Service' - UK Customer Experience Awards
  • Bronze award for 'Customers at the Heart of Everything' - UK Customer Experience Awards
  • Travel & Leisure Website of the Year - Global Digital Excellence Awards
  • DBA Design Effectiveness Awards - Gold Award
  • Travel Website of the Year - Digital Growth Awards
  • Travel Website of the Year - UK Dev Awards
  • Consumer Favourite for Excursions - Sailawaze Excellence Awards 
  • Best Cruise Line for Groups - Group Leisure and Travel Awards
  • Gold Trusted Service Award - Feefo
  • Bronze award for Best Cruise Lines for No-Fly Cruise Holidays - British Travel Awards
  • Silver award for Expedition Cruise Lines - British Travel Awards
  • Best for Solo Travellers - Cruise Critic UK’s Best in Cruise Awards!

2023 Awards:

  • Bronze award for 'Best Customer Service' - UK Customer Experience Awards
  • Silver award for 'Customers at the Heart of Everything' - UK Customer Experience Awards
  • Gold award for 'Best Business Transformation Strategy' - Engage Awards
  • Silver award for 'Best Customer Centric Strategy' - Engage Awards
  • Silver award for 'Best Cruise Line for Expedition Voyages' - British Travel Awards

2022 Awards:

  • Favourite Ocean Cruise Lines - Wave Awards
  • Best Family-Run Global Cruise Lines - Nautical Tourism Awards
  • Silver award winner - UK Customer Experience Awards
  • Best for Solo Travellers - Cruise Critic
  • Best Cruise Lines for no- fly cruise holidays - British Travel Awards

2021 Awards:

  • 'Best ex UK Specialist' at the Cruise Adviser Awards
  • ‘Best Cruise Line' in the Group Leisure & Travel Awards
  • 'Favourite Specialist Cruise Line' at The Wave Awards
  • Highly Commended in the 'Best for Solos' category at The Wave Awards
  • 'Best Brand Partnership' at The Wave Awards

2020 Awards:

  • 'Best Ocean Cruise Line' at the Silver Travel Advisor awards
  • 'Best Cruise Line Operator for Groups’ in the 2020 Group Travel Awards
  • ‘Best Cruise Line' in the Group Leisure & Travel Awards Awards
  • Cruise Critic UK Cruisers' Choice award Balmoral won 'Best Overall' and 'Best Dining' in the mid-size ship category
  • 'Best use of Social Media' Travolution Awards
  • 'Best use of Social Media' Covid Comms Awards
  • 'Customers at the Heart of everything' UK Customer Experience Awards
  • Feefo's five-star 'Gold Trusted Service' award