Embark, Flights & Debark

Mon-Fri	08:30am - 06:00pm
Saturday	09:00am - 05:00pm
Sunday	10:00am - 04:00pm

Mon-Fri	08:30am - 06:00pm
Saturday	09:00am - 05:00pm
Sunday	10:00am - 04:00pm

What are the flight timings on your Fly Cruises?

Jet2.com flight times and numbers will be displayed on your booking confirmation.

What facilities are available at my departure port?

Just like airports, the facilities between UK cruise departure ports does differ.

What's the procedure for disembarking the ship at the end of my cruise?

We do our utmost to ensure the end of your cruise is a smooth as possible, allowing you to return home relaxed and ready to share your cruise experience with friends and loved ones.

What time should I expect to disembark?

During your cruise you will be advised of return and disembarkation times by the on board team. Full details of timings will also be printed in The Daily Times.

Can I select my seat on my flight?

Yes, you can pay to select your flight seat if you are flying with Jet2.com.

Are flights included in the price of a Fly Cruise?

At Fred. Olsen, we believe that your fly cruise should be a relaxing, stress-free experience from start to finish.

What transport is available to get to the port or airport?

We recommend Eavesway Cruiselink, which is a great way to travel to and from your next Fred. Olsen cruise* from Southampton. As the official UK coach travel provider to Fred. Olsen, you can be confident of an efficient and punctual service, making getting to and from the port as relaxing and stress-free as possible.

Which items am I prohibited from bringing on board?

To ensure a safe, secure and enjoyable environment for our guests and crew, please be advised that the certain items are not permitted on board. To avoid items being confiscated at embarkation or on board the vessel, please ensure you are not in possession of any of the following prohibited items:

Do you offer door-to-door transfers?

For door-to-door transfers at all of our UK departure ports, please contact CMAC.

Which airline are you using for your Mediterranean Fly Cruises?

We have chartered two aircraft with UK based charter airline Jet2.com.

Can I fly from other UK airports?

We are happy to look at regional departures on an ad hoc basis.

What is my luggage allowance on your fly cruises?

Jet2.com's hold baggage is a generous 22 KG per person and 10 KG cabin baggage.

Can I pay for extra luggage with Jet2.com?

Yes, extra baggage will be available at a supplement.

Will I need to collect my luggage at the arrival airport on our Mediterranean fly cruise?

Yes, you will need to collect your luggage on arrival and take it through customs and immigration.

Are transfers included with my Mediterranean Fly Cruise?

If you booked our inclusive fly cruise package, transfers to and from Balmoral are provided.

Can I upgrade my seats from economy?

All seats on your Jet2.com flights are economy class.

Will I be seated on my flight with my travelling companion?

Whilst this cannot be guaranteed, we will aim to sit all those guests on the same booking together on your flights.

Will a meal or refreshments be provided on my flights?

You will be able to purchase food, drinks and duty free items from your airline's in-flight shopping facility.

Can I travel with my medication on Jet2.com?

Yes, you can take medication in your hand luggage.

What is the minimum age to travel on a Mediterranean fly cruise?

Infants must be 12 months old at the date of departure to travel on a Fred. Olsen fly cruise.

How do I advise my dietary requirements for my flights?

Food will be available for you to purchase on board the aircraft, but please do let us know if you have a nut allergy.

Do I earn Airmiles?

You can earn Airmiles flying with British Airways, should you fly on a regional flight.

I can't see the regional flights available to book on your website - how do I make a booking?

Simply call our Reservations team to book regional flights.

What do I do if I change my mind and want to book my flight independently?

Flights are non-refundable and non-transferable, so please be sure to book with careful consideration.

If I choose to book a domestic flight from Glasgow, Edinburgh, Newcastle or Belfast, how long will the stopover at London Heathrow be?

Our dedicated team will ensure your flights are booked with enough time to connect with your onward flight.

What do I do if my domestic flight is delayed?

Our dedicated team will ensure your flights are book with enough time to connect with your onward flight.

Can I book airport parking?

We recommend using our preferred travel partner, Holiday Extras to book your airport parking.

Can I book extra leg room?

Yes, booking extra leg room will be available at a supplement with Jet2.com only.

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