Our smallest ship Balmoral is set for some exciting updates as she will be entering a dry dock period from Friday 29th November for 17 nights.

You can expect refurbished cabins (for select rooms), The Palms Café will be revamped and renamed Thistle, wayfinding signage will be updated, and general maintenance works will be carried out.

Keep an eye on our social media to stay updated as the works take shape.

We have invested in a brand-new spacious dance floor in the Neptune Lounge on board Bolette after feedback from our guests saying they’d love more areas to dance.

We hope the new space gets lots of use and encourages even more dancing opportunities for our guests.

We’re delighted to have won multiple awards in the month of October, recognising our commitment to our guests and evolving our digital platform.

We were awarded a Gold award for Best Customer Service and a Bronze award in the Customers at the Heart of Everything category at the UK Customer Experience Awards 2024.

Doug Glenwright, Director of Guest Experience at Fred. Olsen Cruise Lines, said: “We are absolutely thrilled that the hard work and dedication of our wonderful team in ensuring our guests at the forefront of everything we do has been recognised with these gold and bronze accolades for customer experience.

“The titles are truly testament to every single person within our team, both ashore and on board, to delivering an exceptional service to our guests.”

Fred. Olsen Cruise Lines was also named Travel and Leisure Website of the Year at the Global Digital Excellence Awards.

Ben Williams, Head of Digital at Fred. Olsen Cruise Lines, said: “Our project to improve the experience of our guests when visiting our website has been a whole team effort.

“We are all incredibly proud to be able to offer a seamless experience from the moment a guest chooses their cruise with us – whether they are sailing with us for the first or fiftieth time.”

We are also proud to have been awarded Silver in the Best Cruise Line for No-Fly Cruise Holidays and Bronze in the Best Cruise Line for Expedition Voyages category at the British Travel Awards 2024, and we are extremely delighted to have been named the Favourite Specialist Cruise Line at this years' Wave Awards.

Being voted for by our guests means a lot to us at Fred. Olsen Cruise Lines as we continue to place you at the heart of everything we do.

We’re excited to be opening a new shop on our sister ships Borealis and Bolette where you can find our duty-free selection available to purchase on board.* Here you can find your favourite alcohol brands, our very own Aquavit, the national drink of Norway, and our limited-edition batch of Adnams whisky which matured on board our Borealis World Cruise in 2024. You will be able to browse our duty-free selection on Borealis and Bolette within the next few days in the former Jewellery Shop on Deck 5, mid-ship. Our Jewellery collection will now be available to purchase in our Boutiques.